Terms and Conditions
Crafted Society B.V., Chamber of Commerce number 34216325
The following terms and conditions (T&C’s) apply to ALL orders placed on www.craftedsociety.com (the "Website") by consumers ONLY. Please ensure that you carefully read all of our T&C’s thoroughly. It is important that you regularly check the site for updates, as Crafted Society B.V. reserves the right to update these terms and conditions periodically without providing advance notice. If we update the T&C’s, the latest version will always be visible in the latter section of the T&C’s. The date of your order will always be subject to the T&C’s that apply at the moment of order placement. We advise you to download a copy of these T&C’s and save electronically for future reference.
- PLACING ORDERS via WWW.CRAFTEDSOCIETY.COM
To place an order on the Website, you must be at least 18 years of age. By placing an order, you confirm that you have read and accepted the Terms and Conditions and that you are purchasing products for personal use ONLY. We will not confirm orders to individuals we believe have either i) explicit knowledge of, or ii) are knowingly re-selling. When placing an Order we require you to provide us with an e-mail address, among other personal information. When you submit an Order we will send a conformation to the email address provided with an order number, details of the products, your payment and delivery confirmation. Please note that products in your shopping bag will not be reserved for you and that your order will only be placed with Crafted Society B.V. once you’ve proceeded through the check out and have received a purchase order confirmation by email.
- ACCOUNT AND PASSWORD
If you choose to register on the Website you must treat the username and password for your account as confidential and must not disclose it to any third party. If you log into your account you may view your order history. In your account we will only store the information you provide to complete the order such as billing, shipping address and contact email address. You are able to change all information stored in your account at all times. If you would like to delete your account or if you know or suspect that someone other than yourself has knowledge of your user identification code or password, you must promptly notify us at firstname.lastname@example.org immediately.
- ACCEPTANCE OF YOUR ORDER
Crafted Society reserves the right to subject all orders to acceptance. We expressly reserve the right to cancel your order without being governed to provide a reason. Once we have sent you a confirmation that your purchase has been shipped, your order is considered final. At this point a contract, containing these terms and conditions, comes into existence and is binding between you and us (the "Contract"). Fulfillment of an order through the Website is subject to availability of the Product. We also reserve the right to cancel a Contract with you, by electronic written notice, in the following situations, (without liability for any damage or costs other than repayment of any amount received from you in relation to the cancelled Contract) namely;
- we have reason to believe you are under 18;
- there was a price error displayed on the Crafted Society Website;
- your bank transfer payment is not received within 12 calendar days after acceptance of your order;
- the product is not available or not in stock;
- your billing information is incorrect or cannot be verified;
- we have reason to believe that you are a reseller;
- in the event of misspelling, pricing or other errors or mistakes in the Website information.
- we could not deliver to the address provided by you (we do not deliver to PO Boxes);
- your order is flagged up by our security systems as an unusual order or an order susceptible to fraud;
- due to an event outside our control (see art. 12 below);
- YOUR ACCOUNT AND PASSWORD
If you choose to register on the Website you must treat the username and password for your account as confidential and must not disclose it to any third party. If you log into your account you may view your order history. In your account we will only store the information you provide to complete the order such as billing, shipping address and contact email address. You are able to change all information stored in your account at all times. If you would like to delete your account or if you know or suspect that anyone other than you has knowledge of your user identification code or password, you must promptly notify us at email@example.com.
- PRICES AND CURRENCY
The product prices displayed on the Website are inclusive of Value-Added Tax (VAT). Shipping rates are applied per order. The exact shipping rates depend on the country where your order is being delivered to. For details on shipping rates per country see the “Shipping” section on the Website. ALL Prices are quoted in Euro’s (€) unless expressly stated otherwise. Please note that changing the country of delivery may have an influence on the price due to a change in currency or to country specific pricing and/or VAT.
The total price specified in the final check out screen includes possible EU tax and shipping costs dependent on shipping destination. This price will be recorded in the Order Confirmation, which we recommend you to download for future reference. If paying by credit card, the total amount for your entire order will be reflected on your statement in local currency. If your local currency is different from the currency in which the prices are quoted, your bank will apply the exchange rate applicable per the date of purchase. Your bank may apply a different exchange rate, which is beyond our control. Please transfer only the exact amount specified on the Order Confirmation, and make individual transfers per order, using the unique reference number stated in your Order Confirmation.
The prices of the products will be displayed on the Website. Prices may change from time to time, but changes will not affect any order we have confirmed in an Order Confirmation.
Please check the available payment methods for each country under the heading Payment Methods of the Website. We do not accept any method of payment other than those listed. Please do not try to pay by any methods other than what is available on www.craftedsociety.com If you do, Crafted Society B.V. will not accept liability for loss of the payment or any other damages that may result from this action.
If you pay by credit/debit card;
We will deduct the amount due from your account as soon as you receive a confirmation email. All payments are done via our payment provider Mollie (www.mollie.nl) a secure online payment gate way. Payments can only be processed if the billing information can be verified and the validation of cardholders has been checked. In the event that the card issuer is refused authorization of the payment, your order will be cancelled. We retain title in any product(s) until we have received full payment for such product(s).
In the event that no payment has been received within 2 calendar days after you submitted your order, your purchase will automatically be cancelled.
- SHIPPING & DELIVERY
Crafted Society offers different shipping methods, according to location or specified needs. In The Netherlands we deliver products from Monday to Saturday via PostNL. For those Countries other than The Netherlands we deliver via UPS from Monday to Friday. We do not ship on certain public holidays. Please refer to the “Shipping” section of the website for dates and the available delivery times and methods. Please note that delivery times - form the date of dispatch - are provided as guidelines only. Please ensure you provide us with the correct shipping and billing information to avoid delays. We can only fulfill an order to a delivery address which is a home or office address in one of the countries listed in the countries section of the website.
We do not deliver to PO Boxes.
We will ship goods within one working day, but not on working days which fall under an official Dutch public holiday.
Currently, our cut off time within our distribution centre is 2pm CEST for same day shipping on a working day.
Track & Trace
All orders are traceable. Once your order is shipped you will find the track-and-trace number and instructions in the email informing you your products have been dispatched.
Signature upon receipt
To secure your order we only deliver upon receiving a signature.
Upon delivery, please inspect the outer packaging for damage. If it appears that the outer packaging is damaged, please do not accept the shipment.
If you make a purchase that exceeds the importation value threshold relevant to your delivery country, you will receive 'standard delivery'. For questions please email us at firstname.lastname@example.org
From January 1st 2020 the United Kingdom officially left the European Union. All goods being shipped to the UK will be delivered DDU or Delivery Duty Unpaid. Customers are required when necessary to pay UK taxes and duties before goods can be delivered. If a customer fails to pay taxes/duties and goods are returned to The Netherlands, we will not refund freight and any possible taxes/duties charged to us for the return.
9. RETURNS & CANCELLATIONS
Cancelling order before delivery
You may cancel any order free of charge and without giving us any reason, provided it has not yet been shipped. We begin processing orders placed at our online store almost immediately. If you wish to cancel your order, please contact us at email@example.com. The cancellation will be free of charge. If cancellation is not possible, the product(s) will be delivered to you and may be returned in accordance with the procedure set out below.
Returning orders after delivery
You are entitled to return products delivered to you in the event that they are defective or otherwise not in conformity with your order when you received them. You can do so within 14 days after you notice the defect. This does not affect your statutory rights. Please email firstname.lastname@example.org notify us of your request to return. In the event your claim is justified, the purchase price and the shipping costs will be refunded*. For practical information on how to return, see the Returns section of the Website.
Made to Order products and Giftcards can not be returned.
* For all orders being returned from outside of the European Union we will refund parties product cost only. All shipping charges inclusive of the return costs, taxes and duties we could potentially incur upon the arrival back of the return will not be refunded.
Exercising your right of withdrawal
If for whatever reason you are not happy with the products you ordered, you may return the products delivered to you within 14 calendar days after the product is delivered, as long as:
- the products are unopened and not used in any way;
- the product is complete and you return in or together with the original packaging, hang-tags, and other distinguishable labels etc.;
- the product is not tampered with or otherwise changed or dirty.
For practical information on how to return, see the Returns section of the Website. If you inform us that you wish to return all products from one order, we shall reimburse to you all payments received (with the exception of any supplementary costs resulting from your choice of delivery other than the standard delivery offered by us) and in any event not later than 14 days from the day on which we are informed about your decision to exercise your right of withdrawal.
Crafted Society will only issue a full refund if products meet the same conditions as at the time of delivery as stated above. Once we have received your order - duration depending on where you send from – and all requirements have been met you will be notified by email. Your refund will be issued within 14 days after receipt by Crafted Society of the returned product to our distribution centre, based on the original form of payment. For practical information on how to return including the timelines, see the Returns section of the Website.
We do not refund SALE items.
You can exchange a product for a different size or color if available in our stock. You can request the exchange by email, for further instructions and detailed information on exchanges and returns please see the Returns section on the Website. If you would like a different style, you will have to return the product and place a new order on the Website.
- Return shipment:
Crafted Society does not offer a free return policy. If you wish to return an item, please email us at email@example.com The cost for the return to our Amsterdam, Netherlands warehouse is the responsibility of the customer. The condition of the return is also the responsibility of the customer.
- If you wish to return a product, please ensure the conditions are adhered to which are outlined in our returns policy.
- The address for sending your return to is:
c/o Crafted Society returns
1047 HN Amsterdam
Crafted Society is not liable for any theft or loss of a return while it is on its way to our distribution centre. As soon as we receive the product, we will assess the re-sale condition and as long as the product is still in its original condition, with attached labels and packaging we will proceed to make the refund.
We strongly advise that when sending goods back to us, you choose a registered provider with a signature option.
If you return to the address stated above - you are responsible for shipping the product to our distribution Centre. In case we do not receive the product, we are in no way liable for loss of the product. The burden of proof that a product is delivered to us is on you or the company used for shipping.
Since 2021, Crafted Society introduced a new subscriptions product.
Crafted Society Sole subscription provides guests with the opportunity to sign up for any four pairs of shoes annually for a fixed fee, inclusive of shipping. Program only available currently to customers in BENELUX, DE, AT, FR, ES, PT, SE, DK, IT, CZ, PL, IE, SI, HU, SK, NO, CH, UK, USA, CAN.
One pair of shoes will be shipped every 3 months totalling four pairs during the course of a twelve month period. Shipping costs are included in the total fee. All subscribers sign up to and agree to an annual subscription with fee’s being paid either monthly or annually. Crafted Society reserves the right to change the pricing and or quantities of the sole subscription on a yearly basis. Sole subscription is an annual only subscription.
Paid subscriptions are non transferable to other people and non-refundable.
11. INTELLECTUAL PROPERTY RIGHTS
Crafted Society owns all intellectual property rights in the Website and in the material published on the site. These works are protected by copyright, design and trademark laws around the world. All such rights are reserved. You may print off one copy, and may download extracts of any page(s) from the Website only to the extent this is necessary for the purpose of placing an order with us, or for using the Website as a shopping resource. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Crafted Society’s status as the owner of content on the Website must always be acknowledged.
You may not use any part of the content on the Website for commercial purposes without obtaining a license to do so from Crafted Society. If you print off, copy or download any part of the Website in breach of these general conditions, your right to use the Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
If Crafted Society fails to comply with these general conditions, we shall be responsible for loss or damage you suffer that is a foreseeable result of our breach of these terms and conditions or our negligence. Loss or damage is foreseeable if it is an obvious consequence of our breach.
In the event you have suffered damages as a result of our activities related to your purchase(s) of our products through the Website, our liability will be limited to:
- a) damage to the Crafted Society products;
- b) reasonable and demonstrable costs incurred by you to find out the cause and the amount of the damages under a);
- c) reasonable and demonstrable costs incurred by you to prevent or reduce the damage under a).
The maximum reimbursement of the above damages will (if applicable) be the purchase price of the products concerned.
The supplier will never be liable for any loss, of whatever nature, caused by the supplier having used incorrect and/or incomplete data provided by or on behalf of the buyer.
We shall not be liable for damage incurred by a third party resulting from the use of any of our products. We shall not be liable for damage incurred by you as a result of your improper use of any of our products.
- Electronic communications
Although we use encrypted security software, the security of information and payments transmitted via Internet or via e-mail can't be guaranteed. We shall not be liable for any damages suffered as a result of the use of electronic communications.
- Nothing in these general conditions excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by Dutch law.
Due to the different settings of each computer, colors and fabric details on the images shown on our website may differ from the original colors and fabrics. We strive to display and describe our products as accurate as possible and therefore cannot be held responsible for such discrepancy. If you are unsatisfied with your product, please see section 8 “Returns and Cancellations” on how to return the goods.
To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to the Website or any content on the Website, whether express or implied.
- Commercial use
Please note that we only provide the Website for domestic and private use. You agree not to use the Website for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
13. FORCE MAJEURE
In the event the supplier is prevented from meeting its obligations under the contract as a result of circumstances that occurred through events outside the control of the supplier. Such situations include, but are not limited to war or danger of war, terrorism or threat of terrorism, civil war, rioting, revolution, strikes, willful damage, failure of electricity, telephone or internet services, natural disasters, limited transport possibilities due to weather conditions and traffic congestion or similar events. In the event of Force Majeure, the supplier will, contact you as soon as reasonably possible to notify you. However, the supplier could without any notice of default being required and without being obliged to pay any compensation, be entitled to terminate the contract partially or fully or suspend for the duration of the situation of force majeure. Our obligations under these general conditions will be suspended and the time for performance of our obligations will be extended for the duration of the events outside our control. The buyer may also cancel the contract if certain events take place and no longer wishes us to provide the products.
14. ACCESS TO THE WEBSITE
15. INFORMATION ON THE WEBSITE
Although the Website is compiled with care, the information, texts, documents, graphics, movies, music and/or other services on it may contain errors or be otherwise incorrect or incomplete. We shall not be liable for any damages resulting from the use of (or inability to use) the Website, including damages caused by viruses, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Website or to your downloading of any content on it, or on any website linked to it or any incorrectness, or incompleteness of the Website.
16. LINKED SITES
The Website provides links to external Internet sites. We shall not be liable for the use or the content of Internet sites that link to this site or which are linked from it.
17. USER GENERATED CONTENT
If you post any ideas, remarks, questions, data, graphics, opinions, designs, customizations, or other information (including info on bulletin boards, chat rooms or other forums on the Website) (hereafter "User Generated Content"), on the Website, or if you send such User Generated Content through the Website to Crafted Society, ownership of any intellectual property rights and other rights in the User Generated Content shall automatically be transferred to Crafted Society. To the extent such transfer is not valid, you grant to Crafted Society, by submitting the User Generated Content to Crafted Society, a worldwide, non-exclusive, fully paid, perpetual, royalty free license to use, including but not limited to a right to copy, modify, publicly display, distribute and to sublicense (all or parts of), your User Generated Content for any purposes as we deem fit, including but not limited to, developing, manufacturing and marketing products and services and creating, modifying or improving the Website or other products or services.
You warrant that any User Generated Content or other information which you send to the Website is not, and does not contain, material which is offensive, pornographic, defamatory, blasphemous or unlawful, and does not infringe, or potentially infringe, the rights of a third party or any applicable law. You warrant that all material submitted to us is original to you, and not copied in whole or part from any third party.
Crafted Society does not, and you agree that Crafted Society has no obligation to, review the User Generated Content, that Crafted Society is not in any manner responsible for User Generated Content.
You acknowledge that by providing you and others with the ability to access and view User Generated Content on the Website, Crafted Society is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any User Generated Content or activities of users on the Website.
Notwithstanding the foregoing, you acknowledge and agree that Crafted Society has the absolute right to monitor User Generated Content posted to the Website in its sole discretion.
You agree that we do not have any obligation to use or respond to any User Generated Content. You agree that you shall immediately notify Crafted Society in writing of any objectionable content appearing on the Website.
Any use of any content on the Website, including, without limitation, User Generated Content, will be at your own risk.
18. TRANSFER OF THE CONTRACT
We may transfer our rights and obligations under a contract to another organisation, but this will not affect your rights or our obligations under these general conditions. You may only transfer your rights or your obligations under these terms and conditions to another person if we agree in writing.
Each of the paragraphs of these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect. If we fail to insist that you perform any of your obligations under these general conditions, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
21. APPLICABLE LAW
All disputes arising in connection with these general conditions, including the validity thereof, or with the use of the Website(s) or with any purchases on the Website shall be governed by Dutch law. Any dispute shall be submitted to the relevant Court in Amsterdam, The Netherlands
22. COMPANY DETAILS
CRAFTED SOCIETY B.V.
Company Registration # 34216325
1016 HR, Amsterdam
Last updated March 2nd, 2021