Crafted Society is the worlds first transparent luxury brand. We are a socially responsible brand that offers you handcrafted luxury products without the luxury mark-ups. We combine excellence with social responsibility by transparently platforming our artisans with the goal to preserve exquisite craftsmanship. 1% of our turnover is pledged towards educating the next generation. We believe that a modern luxury brand should be responsible, transparent, inclusive and accessible to more than just the happy few.
All of our products are made in Italy. Start to finish. We don't cut corners by producing most in a different part of the world and then finish it in Italy so we can stamp 'Made in Italy' on our products. Even all of our components are Italian, from the leather to the closings on our bags. There is one exception: Our cashmere wool comes from Inner Mongolia. Inner Mongolian cashmere is just the softest quality you can get, and we only want to give you the best. However, it is spun and woven in Italy.
Traditional luxury brands tend to mark up their products up to 10 or even 15 times. That is a lot of margin. We believe you should not have to pay that much. We sell directly to you so we eliminate the margin a store would take and we believe in charging a fair price. We don't compromise on quality, we just charge what we need to, nothing more.
All our raw materials come from certified suppliers. We are 100% transparent in our supply chain and we openly list the names of our Artisans who produce for us.
Luxury for Good is our company mission and our ethos for building a responsible business and brand. It is about being ethical, sustainable, transparent and invested in the future. We do this by platforming our artisans with the goal to preserve exquisite craftsmanship and pledge 1% of our turnover - Yes, you heard right, turnover - not profit, to educating the next generation.
If you wish to contact us, you can click fill in our contact form. You can also email us at email@example.com, message with us via the website - just click on the blue message icon on the bottom right of your screen or call us at +31 6 13 84 27 72 (during Central European Time business hours of 9am-6pm Mon-Fri) Of course we would also love to meet you in person. You can pop by our fitting room located at Prinsengracht 475h in Amsterdam.
You can buy your favourite item right here at our online store or you can visit us in our Fitting Room in Amsterdam. To book your private fitting room experience contact us for an appointment via firstname.lastname@example.org or the messenger button on this site.
Your online safety is very important to us. Our store is compliant with PSD2 European payment regulations and we made sure we use Secure Socket Layer (SSL) technology to encrypt and protect the data you send to us over the internet. If SSL is enabled, you will see a padlock at the top of your browser and you can click on this to find out more information about the SSL digital certificate registration.
You will also notice that when you look at the URL at the top of the browser you will see that it begins with ‘https’ instead of ‘http’. This means that you are in secure mode.
If you have placed an order and it has not been shipped yet it is possible to change it. Make sure you contact us asap so we can help you with whatever you need.
If you have just placed the order and realise you forgot something, it is best to go into your account, cancel the order and place a new one. Contact us if you need any assistance.
Buying a shoe online can be tricky as you may not know which size you take. We have got you covered though. When you click on the product we give you the dimensions and with shoes we provide an accurate size chart. In this chart you can find which size matches the length of your foot. We even give you the measurement inside the shoe in cm so you know how much space you will have when you wear your shoe. Normally you need 1-1,5 cm to be able to walk comfortably in your shoes but everyone has different preferences so pick whatever suits you best.
There are a few items that are made to order especially for you. This will take several weeks. You have to order and pay for the item and then we will order it with our artisans. We will give you regular updates about your order. If you need any assistance contact us or use the chat function on the bottom of the page.
Your personal details and your privacy is very important to us. The reason we need your number is to be able to contact you in case something changes with your order. We also put your contact details on the packingslip so the carrier company can contact you regarding your package delivery.
VAT is Value Added Tax and charged to you if you are receiving your order within the EU. The prices you see on the website are inclusive of 21% Dutch VAT. If you are ordering from outside the EU, the VAT is not applicable and will be deducted from the order. Local taxes may apply when you receive the package.
Yes, we ship to many countries around the world. Shipping costs will apply, and will be added at checkout. Check out shipping for all information on where we ship and associated costs.
It depends on where you are. Orders that are shipped to the Netherlands will take 1-2 business days to arrive. Overseas deliveries can take anywhere from 2-5 days. Delivery details will be provided in your confirmation email. Check our shipping page for shipping times to your destination. Shipping times can be longer due to unforeseen circumstances. Make sure your shipping address is correct on the order to avoid any delays.
We use TNT Post for shipping within The Netherlands. With the exception of the UK, France and Italy, DPD will deliver within the EU. All other countries including UK, France and Italy are transported by UPS
When your order is shipped we will send you a tracking number of your package to the email address you have provided when placing your order. With this tracking number you can track your package on the site of your carrier (TNTpost.nl, DPD.com or UPS.com). If you have not received your tracking number after 2 days of completing your order, contact us so we can investigate.
Shipping fees depend on where you want to have your order shipped to. Check our shipping page for more detailed information on packages up to 5kg. When you place your order your exact shipping costs will be calculated during checkout.
When you are receiving the order outside of the EU, custom fees, duties and/or taxes may apply. These fees vary per country so if you wish to find out exactly what applies to you it is best to check with customs in your country.
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just contact us or email us directly and we’ll take you through the process. Check our returns policy for more info.
Yes of course, you get your money back and we are quick about it as well. It's your money and we have no interest in keeping it any longer than we have to. As soon as we hear from our warehouse that your return arrived and is still in its original condition, we will issue your refund. Check our Returns page for more info.
We want to make your life as easy as possible so we offer you the payment that suits you best. We accept Credit Cards such as VISA, Mastercard, Maestro and AMEX as well as Paypal, iDEAL, Apple Pay, Amazon Pay, Google Pay, Shopify Pay and Klarna Pay Later. Check our payments page for more information about payment methods.
Yes you can. When you choose the Klarna payment option you can pay for your order after 14 days or spread your payments. Whatever suits your needs best. Check our Payment page for more information.
In order to protect you and us from fraudulent transactions with your credit card you need to provide your billing address. This address needs to be the same as the billing address of your credit card. The payment will only be approved by your bank if these are the same.
If the payment was unsuccessful or your order was unexpectedly cancelled, chances are that our fraud filter marked your order as fraudulent. If you are certain that this is not true, please order again with a Paypal account or any of the other accounts. If you do not have Paypal, or any of the other accounts check our Payments page to learn about these and link through to create an account with them.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there. Contact us if you have any more questions.
Seek advise from an expert before attempting anything yourself. On our product pages we describe how to best take care of the products. Be aware though that cleaning is an irreversible process and therefore, thorough consideration should be made before any such attempt.
You can contact us through our contact page or chat with us! We will be happy to assist you.